“Nursing care that goes above and beyond”
We are continuously striving to improve the care we offer patients and relatives, respecting their needs and wishes, taking the time to get to know them and their loved ones as individuals and providing the best possible support.
We sensitively, but openly solicit the views of patients relatives through a simple questionnaire allowing them to reflect on how we managed the care of their loved one or relative.
Here are just a few examples of the way our care made a difference to the lives of our patients and their families. We welcomingly accept all contributions from family and friends, so please feel free to complete the form below, or to write to us and perhaps enclose one of your favourite photographs.
“I and my mum and my friends wanted to write you a little note to say a great big thank you of your help caring for Jane Jordan. I don’t know what we would have done if I hadn’t got hold of you that Saturday morning. You came so quickly and treated Janey with the respect and dignity she deserved. We as a family will be forever grateful for your kindness, expertise and practical help you gave Jane. She and my other sister Maureen were the nicest and most thoughtful of people who deserved better. I hope you know you are an asset to the nursing professions and will be forever in our hearts.”
“It was just so good for both of us that my partner was at home for the last weeks of his life. He hated being in hospital and I could not have visited him there, I was also with him at the end”.
From the family of one of our patients
“My Mother sadly died last week at my home, here in Ilmington. I am writing to thank you for the exemplary care given by your nurses to my mother, myself and my sister in managing to make her end of life as comfortable as possible. My special thanks go to Heather who recognised and provided the extra support we needed and to Shirley Wilson who tended to my mother through her last night, allowing us to get some rest. She was a wonderful, gentle presence in our house at what could have been a very traumatic time.”
