Privacy Policy

Privacy Policy

We will always ensure that we use your information in accordance with all applicable laws concerning the protection of personal information.

Shipston Home Nursing CIO (“we”, “our”, “us” or “Shipston Home Nursing”) is committed to protecting and respecting your privacy. Shipston Home Nursing is a limited company number 1162586 registered at Ellen Badger Hospital, Stratford Road, Shipston on Stour, Warwickshire CV36 4AX.

If you have any queries about this policy or the personal information we hold, please contact:

Shipston Home Nursing
Ellen Badger Hospital
Stratford Road
Shipston on Stour
Warwickshire CV364AX

Email: admin@shipstonhomenursing.co.uk

Tel: 01608 664850

Data collection usage

We will collect, store and use your personal information to:

• conduct our business
• meet our legal obligations
• fulfil any purpose we make known to you when we collect your personal information
• answer enquiries
• fulfil other purposes set out in more detail in this Privacy Policy

We will collect the following information:

• Your name and contact details including postal address, telephone number and email address
• Your date of birth
• Financial information, such as bank details or credit / debit card details, where you provide them to make a payment or donation to us. We do not store credit or debit card details, but we are required to store bank details in some circumstances, including when they’re used for direct debit payments
• Information about our services which you use and /or which we consider of interest to you
• Information as to whether you are a taxpayer so that we can claim Gift Aid

If you are receiving care from Shipston Home Nursing as a patient, sometimes we may obtain your personal information from other parties who are involved in your health care.

These may include but are not limited to:

• the NHS
• General Practitioners
• Hospices and privately owned hospitals
• Care Homes and Nursing Homes
• other healthcare providers
• your relatives or those who care for you and know you well

We will also collect and store your NHS number, details of your next of kin and any other personal information shared with us as described above.

Data Protection Law recognises that certain categories of personal information are more sensitive. These are known as special categories of data and cover health information, race, religious beliefs and political opinions.

In the course of providing care to our patients, Shipston Home Nursing routinely processes sensitive personal data. We will collect sensitive data for patients, employees, casual workers or volunteers as part of our statutory, contractual and management responsibilities.

We do not collect special categories of data about our supporters.

How we collect and use your personal information

The purposes for which we use your information may depend on the relationship you have with Shipston Home Nursing.

Your information may be used for but is not limited to:

• providing you with the services, products or information you have asked for
• processing orders that you have submitted
• carrying out our obligations under any contracts entered into between you and us
• keeping a record of your relationship with us
• administering your donation or supporting your fundraising, including processing Gift Aid
• responding to or fulfilling any requests, complaints or queries you direct to us
• conducting analysis and market research to better understand how we can improve our services, products or information
• analysing the demographics or patients who have used our services to demonstrate our impact
• monitoring the interactions we have with our patients, donors and beneficiaries for quality control and compliance purposes to ensure we are delivering the service we and our regulators expect
• monitoring website use to identify visitor location, guard against disruptive use and monitor website traffic
• managing event and competition entries
• seeking your views or comments about the services we provide
• notifying you of changes to our services
• sending you communications which you have consented to, and that may be of interest to you
• communicating with you about the fundraising events you have expressed interest in
• volunteering or participating in events
• administering a legacy, for which the charity is potentially a beneficiary
• checking donations for the purposes of prevention of fraud or other crime
• processing grant, job and volunteer applications
• managing and administering our systems and databases (Opt-in and Opt-out) for direct marketing and cookie consent
• sending you our newsletters and event news by post or email
• sharing information with third parties if you have provided your consent
• for our legitimate interest
• enabling us to supply services or products you purchase from us (to complete a contract with you)

Fundraising and Marketing Communications

Being able to communicate with you is important. Your support will help transform the lives of patients with life limiting conditions. We believe in being open, honest and transparent with our supporters and want you to feel comfortable about your decision to give us your personal information.

We will use the details you provide to communicate with you about how your support helps us.

You can change your contact preferences at any time by visiting us at www.shipstonhomenursing.co.uk, emailing us at admin@shipstonhomenursing.co.uk or writing to us at:

Shipston Home Nursing
Ellen Badger Hospital
Stratford Road
Shipston on Stour
Warwickshire CV364AX

You can opt-out of receiving direct marketing from us at any time by clicking on the ‘unsubscribe’ link included at the end of any marketing email we send to you.

Legal basis for using your information

We use your information:

• to enter into or perform a contract with you or for your benefit
• to comply with legal or regulatory requirements
• to provide you with our products and services and ensure they operate safely, securely and in a suitable way which is tailored to your use and interests
• for the good governance of our business including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers
• to provide you with information about our services, to contact you about administrative matters and to manage and respond to any queries or communications you make or any correspondence you send to us
• to process your competition entries
• to send marketing communications you have consented to
• where it is in your or someone else’s vital interests (for example, in case of medical emergency suffered by someone using our services)
• for the prevention of crime and fraud
• to determine your legitimate interest

How we balance these interests

When we legitimately process your personal information, we consider any potential impact on you and your rights under data protection laws.

We will not use your personal information for activities where our interests override the impact on you. For example, where use would be excessively intrusive to you, unless where are otherwise required or permitted to by law.

How long we keep your information

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Third parties

We may provide your personal data to third parties to the extent set out in the ‘How we collect and use your personal information’ section above. These third parties include:

• Service providers (such as those who provide IT, CRM, customer engagement platforms and system administration services.  We occasionally use Mailchimp to send out our newsletters. If you would like to know how they process and store data, please review their privacy notice at www.intuit.com/privacy/statement

• Professional advisers and assistance service providers, including lawyers, bankers, accountants, auditors, insurers and consultants.

• Payment processing providers such as an Enthuse for online donations. If you would like to know how they process and store your data, please review their privacy notice at https://enthuse.com/privacy

• HM Revenue & Customs, the Care Quality Commission, regulators and other public authorities.

Your Rights

• Your right of access. You have the right to ask us for copies of your personal information.
• Your right to reflection. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing. You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing. You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability. You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO). We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible then you always have the right to complain directly to the ICO if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations.

Please see below for contact details of the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1133 (local rate) or 01625 545745 (national rate)

Email: icocasework@ico.org.uk

Making a complaint will not affect any other legal rights or remedies that you have.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal or transactional data stored on our website and systems.

Transfers of data outside the United Kingdom

Your personal information may be transferred or stored outside the UK. Please note that some countries outside the UK have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals.

Where your personal information is transferred, stored and / or otherwise processed outside the UK, we will take all reasonable steps necessary to make sure the recipient implements appropriate safeguards designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Policy.

Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure.

Links to other websites

Our website may occasionally contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, they will have their own privacy policies for which we accept no responsibility or liability.

Use of cookies

We may obtain information about your general interest usage by using cookie files stored on your computer or device (‘cookies’). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.

We may use both ‘session’ cookies and ‘persistent’ cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to keep track of you while you navigate the website, prevent fraud and increase website security and other uses. We will use the persistent cookies to enable our website to recognise you when you visit, keep track of your preferences in relation to your use of our website, and other uses.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.

Our payment services providers may also send you cookies.

You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this may affect your enjoyment of our website and we will no longer be able to offer you a personalised service.

Contact Us

You can contact us at:

Shipston Home Nursing
Ellen Badger Hospital
Stratford Road
Shipston on Stour
Warwickshire CV364AX

Email: admin@shipstonhomenursing.co.uk
Tel: 01608 664850

Changes to this Privacy Policy

We may update this policy from time to time. When we do, we will revise the updated date at the bottom of this page. We encourage our users to check this page frequently for any changes to stay informed about how we are helping to protect your personal information that we collect. If there are any significant changes in the way we treat your personal information, we will contact you and we will place a prominent notice on our website.

Latest revision: November 2022

Vulnerable Person Policy

Fundraising activities, public support and public trust are all essential to Shipston Home Nursing’s ability to achieve its overall objective of providing excellent care and compassion to adults with life limiting illnesses, and those who matter to them, within the communities we work.

We believe that giving to your chosen causes should be a positive experience for all, whether an existing donor or potential new supporter. Everyone should have the opportunity to donate if they are able to, but Shipston Home Nursing recognises that it is inevitable that some of the many people we engage with will not always have the capacity at the point of the interaction to fully understand the nature of the donation they are being asked to give or the consequences of making that donation.

We also understand that people in vulnerable circumstances may need further support before deciding whether to donate to Shipston Home Nursing.

We recognise that we have an obligation to protect those in vulnerable circumstances. Whenever we suspect that someone we engage with is lacking capacity or is in vulnerable circumstances, we will take steps to terminate the contact. We will do this in a way which seeks to protect the person while protecting their dignity and having due regard for any desire they have expressed to support Shipston Home Nursing.

Whenever a fundraiser suspects that a person may be vulnerable, our approach is to immediately end the engagement. Shipston Home Nursing will provide alternative options for the individual to engage with us once the conversation has ended, thereby upholding their right to donate if they wish to and are able to do so.